All products provided by Secure Power can be returned within 14 days of delivery, providing that:

It should be noted that if the product has been signed for and is later found to be damaged then the liability lies with the customer, and additional charges will apply.

If the product being returned is due to a purchasing error, and/or an administrative error, then the delivery charges will still apply for the delivery and collection within the 14 day period.

The 14 day period does not apply to specialist items that are custom made.

The customer will receive a credit note for the full value of the original order, providing that the item(s) is/are returned within the allocated time and terms outlined in the returns policy.

Restocking Fees

Any product returned within the 14 day period will incur the minimum handling charge (unless it is a specialist item), also the delivery and collection of the products will be chargeable. This is on the condition that the product is in good condition and is unopened.

The following factors should be considered:

Specialist products or made-to-order products cannot be returned unless formally approved by a Secure Power employee. If the return of a specialist item is agreed, then a minimum of 50% restocking fee will apply.

Faulty Products

All products deemed to be faulty will undergo the manufacturer’s scrutiny and standard checks; if the item is faulty then a replacement unit will be offered free-of-charge. The faulty item will also be collected at no additional cost to the customer.

Secure Power will not offer a refund if:

Assumptions and Exclusions